| 1.0 |
1.0 Account
Cancellation |
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1.1 |
All cancellations |
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MetroCast will accept an
account cancellation for any web hosting account provided
it is submitted at least seven (7) days before the beginning
of the next billing term. Accounts cancelled with less
than seven (7) days advance notice will recur for an
additional term before being cancelled. |
| 2.0 |
Procedures |
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2.1 |
E-Mail |
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MetroCast will accept
account cancellations in writing which are submitted
via e-mail at
cancelations@MetroCastWebHosting.com.
For security reasons, the following
information must be included with a cancellation submitted
in this manner:
- Account User ID
- Current account password
- Reason for cancellation
- First and Last Name of client
If any of the above information is absent, the cancellation
can not be accepted.
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2.2 |
No other methods accepted
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To protect our clients from unauthorized
account cancellations, no other means of cancellation
will be accepted by MetroCast. Under no circumstances
will MetroCast accept an account cancellation
over the telephone. |
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2.3 |
Verification of cancellation request |
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To protect our clients from unauthorized
account cancellations, MetroCast will verify
all cancellation requests via telephone. If customer
cannot be reached for verification MetroCast
will not cancel account. |
| 3.0 |
Result of cancellation |
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3.1 |
End of term requests |
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For account cancellation requests
indicating the account is to be cancelled at the end
of the term, the client shall retain full rights to
the account until the current billing term is concluded.
On the first day following the expired term, the account
shall be terminated. It is the responsibility of the
client to ensure that all data and e-mail is downloaded
prior to such time, as once the account is cancelled
all data is automatically erased, and the account can
not be reopened without renewing for an additional
term.
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3.2 |
Immediate cancellation
requests |
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Clients who choose to have their account cancelled
immediately will lose access to all data and e-mail
as soon as the virtual authorization is received
or on the day the postal mail cancellation request
is received. It is essential that the client have
downloaded all e-mail and data prior to such request,
as once the request is processed, the data is erased
immediately and the account can only be reopened
by renewing the account for an additional term.
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